1) Make sure you’re hardwired in
The router’s wireless network can occasionally have a breakdown. Verify this by seeing if any websites load using the wired connection.
If it does, you may be confident that neither your home network nor your internet service provider is at fault.
Get yourself a wired router and an Ethernet cable, then hook your laptop. Connect it to the router’s rear port (there should be a number on it).
Suppose your laptop’s wired network adapter can connect to the router. Then you may use the router to gain internet access.
If it does, you know the problem isn’t with the computer but with the wireless router. A possible sign of a malfunctioning router. In this instance, you can move forward to rebooting the router.
It would mean that the router does not have internet access if it does not function. Proceed to the following subsection to proceed with your investigation.
Check out our Windows 10 Wi-Fi troubleshooting tutorial if you’d instead stick with wireless connectivity.
2. Make sure the router lights are on.
If you haven’t already, you should verify your router’s status.
Looking at the router’s status lights is the quickest approach to identifying potential problems. Find out why does my phone keep losing service while you are surfing the Internet. Examine the router’s labeling located on the front of the device given by your Internet service provider. The router’s model determines the names given to the lights. But generally speaking, they all have the same fundamental structure.
An Ethernet light indicates home wired network health (if you have one)
What’s the condition of your home network, wirelessly speaking?
Communication, both Sending and Receiving:
Any send/receive lights should be blinking fast to indicate active network communication.
This last indicator represents your connection to your Internet service provider. And should remain lit if everything is working correctly.
There is a problem with the router’s connection to your Internet service provider. Suppose the connection light is flickering or not on at all. If this describes you, please continue reading the next paragraph.
Your internet connection is stable if your service indicator light is constantly on. If this is the situation, and you still can’t go online. You should contact your internet service provider’s help desk to see if there is an outage in your region.
Power outages like these are typical during storms or even when winds are strong.
3. Restart your router
It would help if you tried restarting the router as a final attempt before giving up. And take it to your local ISP shop for repair or replacement. There are a lot of ISPs that offer subpar hardware to their consumers. They might develop problems after being used for a long time. This can potentially disrupt the local area network and the internet connection.
If you need to restart your ISP router, these are the procedures you should do.
- Taking the ISP’s power supply wire out of the wall
- Hold out for the ISP’s end of the connection to time out, preferably 30 seconds.
- Remember to reconnect the power cord to the router.
- Keep an eye on the bulbs. If you look closely, you’ll notice that the connection light will flash numerous times before going solid.
- A sequence of on-off-on-off will occur for the remaining lights. When everything is on and working, you may check your network connection.
Check your ability to access the internet by performing the wireless or wired tests outlined in the prior sections.
Nearly constantly restarting the router will fix the problem. If rebooting your device didn’t fix your internet connection, phone your service provider. If there is no internet downtime, they may offer to send you a new router.
Repairs Made to Internet Connection!
It’s frustrating when you’re on the “right side” of the divide yet still can’t go online. The good news is that you can investigate the problem and restore service. Or at least find out whether an outage causes the problem.
Many of the same methods for fixing a broken internet connection also apply to networks that function usually but are painfully sluggish. It’s not necessary to deal with network problems if you can quickly resolve them.